Gumtree
Gumtree Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gumtree has 1.7 star rating based on 316 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Gumtree to a friend or colleague.
- Rating Distribution
Pros: I have no choice, Generally ok, Free post options.
Cons: No contract or support details, No help, Stealing from the public and poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gumtree has 1.7 star rating based on 316 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Gumtree to a friend or colleague.
- Rating Distribution
Pros: I have no choice, Generally ok, Free post options.
Cons: No contract or support details, No help, Stealing from the public and poor customer service.41% of users think that Gumtree should improve its Customer Service.
47% of users say that they might use Gumtree in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don’t use Gumtree!", "Remove them from Gumtree", "Put your number on web page", "No don’t it’s impossible to get hold of anyone", "Not useful and impossible to get hold of anyone".
Most users ask Gumtree for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Gumtree Reviews
"Can not get through to seller"
Hi, I have been trying to contact a seller; however, they are not responding to my messages or emails. Please could you contact the seller for me? Ad ID:...
"Help with personal confirmation of identification"
I wasnt helped with setting up the personal confirmation of identification. No instructions were given which were clear enough for an elderly person to follow.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Having problems with the ad
I'm having problems with Gumtree ads. When I reply to ads, I don't get any answers from them. What is the problem?
Preferred solution: To help me out
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Want a refund
I have paid 39.99 to have my advert bumped up on gumtree and they have not sent me an email to explain why they have removed my advert. I want a refund and will consider legal action against this company.
Advert I.D is
149083****
Impossible to get hold of anyone terrible customer service.
I tried posting several adverts all been removed. onevar192@***.co.uk
Preferred solution: Full refund
User's recommendation: No don’t it’s impossible to get hold of anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scammer
I have been scammed by one of your customers. I want to report them as a scammer so this doesn't happen to other people. You need to remove them from Gumtree.
- Scammer
Preferred solution: Full refund
User's recommendation: Remove them from Gumtree
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was fruaded through gumtree
I am a seller who had the intention of selling a chest of drawers. However, because it's my first time using it, I didn't know how the process went.
It requested my card details in order for me to receive the funds of £80, but in the long run, I was debited £130 and currently, the link, the customer or whoever scammed me, has been deleted. Hence, I cannot have access to anything to retrieve my money back.
Preferred solution: Full refund
User's recommendation: Unsatisfied
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Reading, Reading
My adds been deleted after paying 29.99
My adds been deleted by mistake and I've payed 29.98 not long ago I don't understand please help Me.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Refund wanted or taking legal action
Gumtree have removed my advert and taken money from my account. They have not sent me any email to explain why either. I want a refund my email address is onecat192@***.co.uk
Advert I.D is 149083****
User's recommendation: Not useful and impossible to get hold of anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
Unsure about secure payment
Is this a scam had no interaction with them just this message I click on it and it's asking for national insurance number and UTR number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not receiving any emails about an item I have advertised
I'm not receiving any emails about an item I have advertised, but I'm getting messages on the app. Can you please help me?
Preferred solution: Not receiving any emails about a item I have advertised
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Deleted my adds and took a lot of money
I tried posting an ad, but it was deleted in the morning and took my £10 without a refund. Also, I have done this before and it has taken a lot of my money, in total £60.
I have children to feed! I would like my refund, please, and my ad posted.
This is unacceptable behaviour; it's not very nice. Thanks, Miss Cooper.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Because they still haven't done anything about the bullying
I made a serious Gumtree ad about selling my property and poultry because my mother is sick dying of cancer.
People didn't take it seriously and sent me horrible messages but Gumtree didn't take it seriously and took down the ad when I changed it from pets to livestock.
So they gave me back something like $29 into my bank account but didn't put the ad back up and then I had to pay for another ad and call it a deceased estate just to be able to sell my own poultry before I can sell my property which is also true.
No I'm still getting harassed but I've also lost my Facebook account which was my Facebook poultry group because of bullying because of a couple of local sisters down the road in country Victoria Australia which is like gossip multiplied by 10 million to the point I've even had vegans reporting my farm to animal authorities so everyone seems to think my entire life is a joke which also includes my property and my mother having cancer and dying and I've tried to say that the Gumtree but they still don't get how disgusting that is which is not only discussing but horrible because every time you message Gumtree it's just like some robot but you can't even talk to someone and I can't even seem to find the actual phone number to talk to anyone at Gumtree Australia or anyone a Gumtree at all to make them realize it's actually happening and I've been bullied for about five months but I've always been opened about being gay and I've always been open about being HIV positive because I've been gay and HIV positive since was only 15 years old which I thought was kind of normal for a person like me who is *** and also 52 years old which is just stupid and also insulting because you're allowed to be gay and sell a property if you want and you're also allowed to be HIV positive without homophobic farmers and their sons sending you to horrible messages.
But I also have so-called adults older than me who are serious poultry people on Facebook poultry groups calling me a psychopath just because I'm standing up for my rights as in standing up my property and standing up my mother being sick so now I had to try and find a way to get my Facebook account back so I can get my poultry group back just to be able to sell my own farm and my own poultry.
- Same thing as the pros
Preferred solution: Compensation for damages and loss of time and also thousands of dollars in fertile eggs and chickens that I should be selling in the middle of spring in Australia
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I’m puting a parrot up but u didt let me
I tried to put my parrot up for sale and you said that I couldn't put it up on the site. I paid for it to be put up today, so I would like a refund put back in my bank if I can't post my ad.
- Bye ing
- Argument
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cannot read my messages or reply
ridiculous I've wasted several weeks now and money on Gumtree because I can't receive or reply any messages
- Cannot receive messages and reply to them
Preferred solution: I would like it to be fixed so that my ad I can receive messages and reply messages
User's recommendation: Ridiculous
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Simply no way to contact them!
Issues with communication were resolved soon after my complaint was raised on this website.
I placed an ad yesterday and paid £8.50 to get it boosted, but the Gumtree system says I have no active ads.
- Local sales
- Communication issues
Preferred solution: Response to my oroblem
User's recommendation: Think very carefully about what to expect in terms of customer service
Auctions and Marketplaces Expert Talks
How to Shop Online Safely | Online Shopping Tips
How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.
Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tel Aviv, Tel Aviv
False info, charge for nothing
Don't use these crooks. They make you pay for adverts, then take them off because of false advice.
Customer support tries to help, but they are useless. It's a crap platform and I'm so annoyed with it.
User's recommendation: Don’t use Gumtree!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My ad keep been removed
Attempt to post my massage advertisement, but it keeps getting removed. This costs me 69.98 without sending me an email to explain why.
Preferred solution: Full refund
Melbourne, Victoria
Help with personal confirmation of identification
I wasnt helped with setting up the personal confirmation of identification. No instructions were given which were clear enough for an elderly person to follow.
About
, , , ,
Gumtree was started in March 2000, at the height of the dot com boom, when two men by the name of Simon Crookall and Michael Pennington had an idea to set up a website to house classified ads for Londoners. Initially, those new to the city used it to find somewhere to live, someone to live with or something for the home. That was when the Gumtree community was born. Some 11 years later, Gumtree is the UKs number one classifieds site, spanning 48 cities across the UK and Ireland with some 34,000 new adverts each day and an impressive 13.7 million visitors every month. Its the go-to place for everything from cars, jobs and flats to pets, furniture and tutors as well as much more besides.
Gumtree is ranked 188 out of 855 in Auctions and Marketplaces category
UK, Australia
Brands Related to Gumtree
eBay
“I made my order and expected delivery time was shown between 8/29/23- 9/2/23. I have my small baby with...“
Ebay Australia
“I bought electric folded bike and did not receive this but a small bag which was with the electric bike“
StubHub
“I bought 4 tickets to Home Alone at the Alabama Theatre. I have literally spent HOURS on the phone with...“
Ebay Canada
“I need to know where is my package Friday it was in toranto now its saying that its with asendia in the...“
Companies Similar to Gumtree
Preloved
Vinted UK
“I'm a seller and I have been scammed out of £165 for a ring I sent to a buyer and then claimed to have...“
Freeads
“Disgusting breeder, I feel I have been conned and have bought a very sick puppy, seriously have big...“
Facebook Marketplace
“Be more aware of scammers on FB marketplace and try to keep them from selling invisible merchandise, and...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.