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Gumtree

Gumtree

www.gumtree.com
What is your customer experience with Gumtree?

Gumtree Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Gumtree has a 1.7 star rating from 253 customer reviews, with only 10% likely to recommend and an unfavorable share around 83%.

Positive Feedback

Some users note free post options and occasional successful listings, and 45% say they might reuse Gumtree if issues like billing and refunds are resolved.

Negative Feedback / Risk Areas

  • Frequent Gumtree customer complaints cite poor customer service and no reachable phone support.
  • Many reports of payments taken for adverts or features that never appeared and unmet refund requests.
  • Recurring scams, deleted listings, account access and verification problems undermine trust.

Key Takeaways for Future Customers

  • Expect issues with support; document payments and request a refund promptly if ads fail.
  • Be cautious of scams when buying or selling; verify transactions outside the platform.
  • Check recent Gumtree reviews and customer service reports before paying for promoted listings.
View full overview ›

Media from reviews

Gumtree - I pay £130 pounds for a iPhone but he didnt send me the iPhone
Gumtree - Cannot remove an adGumtree - Cannot remove an ad - Image 2Gumtree - Cannot remove an ad - Image 3Gumtree - Cannot remove an ad - Image 4Gumtree - Cannot remove an ad - Image 5Gumtree - Cannot remove an ad - Image 6
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Show reviews that mention
money number phone email refund advert account service customer phone number
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Brian K Ebz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grimsby, North East Lincolnshire

Brianwk8@***.com

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I'm 90 years old, and getting confused. I have been trying to change my email address. I would appreciate a phone call so I can explain my situation: 01472-59****.

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Nahid A Cgg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wandsworth, Wandsworth

I pay £130 pounds for a iPhone but he didnt send me the iPhone

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Gumtree - I pay £130 pounds for a iPhone but he didnt send me the iPhone

They took the money and never send me the phone pls you can see I sent you the account details that I send the money to

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Pros:
  • Yes
Cons:
  • Yes

Preferred solution: Full refund

Resolved
Michelle C Ucg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Resolved: Cannot remove an ad

I can't seem to remove my ad for my puppies as they are all sold. They are Cavoodle cross Japanese Spitz for $1500 under my name, Michelle Ceeney.

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Graham C Lzc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Add not working

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Gumtree - Add not working

Placed an ad but can't find it now. My friend from Perth can't find it, my husband from Stirling can't find it, nor can my son from Bonnybridge find it. The ad in because I have had 61 viewings. Why can't we find it? It's Graham Campbell,

21 Rowan

Drive

Stirling

FK7 8FN

Ad ref number is

150282****.

Please can you contact me on

0781434****.

Thank you.

View full review
Pros:
  • Difficulty communicating with people
Cons:
  • Every time i use gumtree i have some kind off problem

Preferred solution: I would like to get my add seen

User's recommendation: Maybe

Marlayna Jff

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need refund

I paid over 12 pounds to put an avert to sell 4 budgies and their cages and the advert was put in but all my contact details.my email and phone number were in whit and not green and no one could contact me.eventually I gave up and had to take the ad out.i tried to get help but there was no help.i feel very annoyed and should receive a full refund for the failure of the advert and no help.thankyou.lynn.

View full review

User's recommendation: If you need help with your advert there is none.i could not sort my details but no one could help me so I wasted over 12 pounds on a failed ad.

Anonymous
map-marker Launceston, Tasmania

I paid for an add and they put into the wrong section. then refused to talk to me

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i paid for an add .

they put it into the wrong section.

i asked for help and there was none.

there is is ***

refused to talk . only by email.

then said it would take 3 to 5 days to refund the money.,

i am going to report to the ombudsman.

they are a pathetic company

View full review
Vanessa D Muy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can’t speak either no one and I was a victim of thief went to my house and stole 2 puppies never got refund or my puppies back and gumtree never got a support from gumtree customer service or and ne

Can’t speak either no one and I was a victim of thief went to my house and stole 2...
Can’t speak either no one and I was a victim of thief went to my house and... - Image 2
Can’t speak either no one and I was a victim of thief went to my house and... - Image 3
Can’t speak either no one and I was a victim of thief went to my house and... - Image 4

very bad cant speak with no one from gumtree costumer service no phone number send email never got a reply I was a victim of the gumtree user and gumtree never gave me a support or never spoke with now I want my puppies or my 1200 back I want gumtree to sort out my money please I want my puppies or my money please help please take action towards the thiefs thank you I hope this message get to someone hands that care and would help and get my money back

View full review

User's recommendation: No at all

Denika Umx
map-marker Ballymoney, Causeway Coast And Glens

My ad i placed last night but used took the money but this morning in my gumtree it was deleted

My ad was removed as I stated the puppy's were born on the 2nd of November and won't be leaving until.the 30th of December

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Everlena Hos

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No good

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Updated by user Oct 03, 2025

Don't bother

Original review Sep 18, 2025

Paid for add and did not show up on Gumtree won't use again if you can get them to contact me jason 07821 99****

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Resolved
Jun S Iuq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I can’t see my post on live

Gumtree - I can’t see my post on live
Gumtree - I can’t see my post on live - Image 2
Gumtree - I can’t see my post on live - Image 3

I already paid twice, but I can't find my post live. It should come up when you are in Gumtree, but it doesn't come up.

View full review
Loss:
$170

Preferred solution: Deliver product or service ordered

Tamaya Qkj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

American bully puppy false advertising and crude heater animals

I purchased a puppies off gumtree and the breeder told me it was healthy Puppy vaccinated had the dog for literally three weeks and had to put it down because it was unhealthy sorry my reading and spellings for so could you give me a phone number phone cal

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User's recommendation: Do not trust this person

Junella Tet

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delivery order never received Nothing no package delivered Looking like I have been ripped off

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???SadAngryWtfSadCryAngryBullshitBullshitBullshitAngryCryCryCryCryCrystill waiting for anything some type of information at least This has been very difficult as my ordeal of getting ripped off has put me in a state of depression I lost and I don't know how to get my money back from Gumtree or the person that has stolen my money

View full review
Larkin Ccy
map-marker Langtree, England

Add isue

I paid money detected but add not gone through no views at all and no response from any customers my address is not promoted

View full review
Loss:
$20

Auctions and Marketplaces Expert Talks

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Treasa Ptr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My gumtree app is not working

My gumtree app is not working

Am using same email and password on gumtree website its perfectly working their but its not working on app I tried to restart app and

Tried by turning off my phone as well but still not working am very worried am waiting from two months now

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Huzaifa Bct

See below

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Your company could reply to my complaints,???,???,???,???,???,???,???,???,???,???,???,???,???,???,???

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User's recommendation: Do not waste your time on gumtree

Samina A Qcx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Being charged for private ads.

Hi, I am trying to contact Gumtree with regards to my private listing having a charge when I re-list them? I need to speak to somebody about this.

Can you send me a contact number?

As I am not getting anywhere and need to list my items? Samina 0770789****

View full review
Pros:
  • Sell items that i want to get rid of
Cons:
  • Getting charged for private ads

Preferred solution: Price reduction

About

Related Companies

eBay, Ebay Australia, eBay UK, Ebay Canada, Ebay India

Summary

Gumtree was started in March 2000, at the height of the dot com boom, when two men by the name of Simon Crookall and Michael Pennington had an idea to set up a website to house classified ads for Londoners. Initially, those new to the city used it to find somewhere to live, someone to live with or something for the home. That was when the Gumtree community was born. Some 11 years later, Gumtree is the UKs number one classifieds site, spanning 48 cities across the UK and Ireland with some 34,000 new adverts each day and an impressive 13.7 million visitors every month. Its the go-to place for everything from cars, jobs and flats to pets, furniture and tutors as well as much more besides.

Gumtree reviews and complaints

Gumtree is ranked 209 out of 1110 in Auctions and Marketplaces category

Area Served

UK, Australia

Payment Methods

VISA

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