Gumtree
Gumtree Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gumtree has a 1.7 star rating from 253 customer reviews, with only 10% likely to recommend and an unfavorable share around 83%.
Positive Feedback
Some users note free post options and occasional successful listings, and 45% say they might reuse Gumtree if issues like billing and refunds are resolved.
Negative Feedback / Risk Areas
- Frequent Gumtree customer complaints cite poor customer service and no reachable phone support.
- Many reports of payments taken for adverts or features that never appeared and unmet refund requests.
- Recurring scams, deleted listings, account access and verification problems undermine trust.
Key Takeaways for Future Customers
- Expect issues with support; document payments and request a refund promptly if ads fail.
- Be cautious of scams when buying or selling; verify transactions outside the platform.
- Check recent Gumtree reviews and customer service reports before paying for promoted listings.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gumtree has a 1.7 star rating from 253 customer reviews, with only 10% likely to recommend and an unfavorable share around 83%.
Positive Feedback
Some users note free post options and occasional successful listings, and 45% say they might reuse Gumtree if issues like billing and refunds are resolved.
Negative Feedback / Risk Areas
- Frequent Gumtree customer complaints cite poor customer service and no reachable phone support.
- Many reports of payments taken for adverts or features that never appeared and unmet refund requests.
- Recurring scams, deleted listings, account access and verification problems undermine trust.
Key Takeaways for Future Customers
- Expect issues with support; document payments and request a refund promptly if ads fail.
- Be cautious of scams when buying or selling; verify transactions outside the platform.
- Check recent Gumtree reviews and customer service reports before paying for promoted listings.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Brianwk8@***.com
I'm 90 years old, and getting confused. I have been trying to change my email address. I would appreciate a phone call so I can explain my situation: 01472-59****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I pay £130 pounds for a iPhone but he didnt send me the iPhone
They took the money and never send me the phone pls you can see I sent you the account details that I send the money to
- Yes
- Yes
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Cannot remove an ad
I can't seem to remove my ad for my puppies as they are all sold. They are Cavoodle cross Japanese Spitz for $1500 under my name, Michelle Ceeney.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdd not working
Placed an ad but can't find it now. My friend from Perth can't find it, my husband from Stirling can't find it, nor can my son from Bonnybridge find it. The ad in because I have had 61 viewings. Why can't we find it? It's Graham Campbell,
21 Rowan
Drive
Stirling
FK7 8FN
Ad ref number is
150282****.
Please can you contact me on
0781434****.
Thank you.
- Difficulty communicating with people
- Every time i use gumtree i have some kind off problem
Preferred solution: I would like to get my add seen
User's recommendation: Maybe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed refund
I paid over 12 pounds to put an avert to sell 4 budgies and their cages and the advert was put in but all my contact details.my email and phone number were in whit and not green and no one could contact me.eventually I gave up and had to take the ad out.i tried to get help but there was no help.i feel very annoyed and should receive a full refund for the failure of the advert and no help.thankyou.lynn.
User's recommendation: If you need help with your advert there is none.i could not sort my details but no one could help me so I wasted over 12 pounds on a failed ad.
I paid for an add and they put into the wrong section. then refused to talk to me
i paid for an add .
they put it into the wrong section.
i asked for help and there was none.
there is is ***
refused to talk . only by email.
then said it would take 3 to 5 days to refund the money.,
i am going to report to the ombudsman.
they are a pathetic company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t speak either no one and I was a victim of thief went to my house and stole 2 puppies never got refund or my puppies back and gumtree never got a support from gumtree customer service or and ne
very bad cant speak with no one from gumtree costumer service no phone number send email never got a reply I was a victim of the gumtree user and gumtree never gave me a support or never spoke with now I want my puppies or my 1200 back I want gumtree to sort out my money please I want my puppies or my money please help please take action towards the thiefs thank you I hope this message get to someone hands that care and would help and get my money back
User's recommendation: No at all
My ad i placed last night but used took the money but this morning in my gumtree it was deleted
My ad was removed as I stated the puppy's were born on the 2nd of November and won't be leaving until.the 30th of December
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo good
Don't bother
Paid for add and did not show up on Gumtree won't use again if you can get them to contact me jason 07821 99****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I can’t see my post on live
I already paid twice, but I can't find my post live. It should come up when you are in Gumtree, but it doesn't come up.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmerican bully puppy false advertising and crude heater animals
I purchased a puppies off gumtree and the breeder told me it was healthy Puppy vaccinated had the dog for literally three weeks and had to put it down because it was unhealthy sorry my reading and spellings for so could you give me a phone number phone cal
User's recommendation: Do not trust this person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery order never received Nothing no package delivered Looking like I have been ripped off
???![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
still waiting for anything some type of information at least This has been very difficult as my ordeal of getting ripped off has put me in a state of depression I lost and I don't know how to get my money back from Gumtree or the person that has stolen my money
Add isue
I paid money detected but add not gone through no views at all and no response from any customers my address is not promoted
Auctions and Marketplaces Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy gumtree app is not working
Am using same email and password on gumtree website its perfectly working their but its not working on app I tried to restart app and
Tried by turning off my phone as well but still not working am very worried am waiting from two months now
See below
Your company could reply to my complaints,???,???,???,???,???,???,???,???,???,???,???,???,???,???,???
User's recommendation: Do not waste your time on gumtree
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeing charged for private ads.
Hi, I am trying to contact Gumtree with regards to my private listing having a charge when I re-list them? I need to speak to somebody about this.
Can you send me a contact number?
As I am not getting anywhere and need to list my items? Samina 0770789****
- Sell items that i want to get rid of
- Getting charged for private ads
Preferred solution: Price reduction
About
, , , ,
Gumtree was started in March 2000, at the height of the dot com boom, when two men by the name of Simon Crookall and Michael Pennington had an idea to set up a website to house classified ads for Londoners. Initially, those new to the city used it to find somewhere to live, someone to live with or something for the home. That was when the Gumtree community was born. Some 11 years later, Gumtree is the UKs number one classifieds site, spanning 48 cities across the UK and Ireland with some 34,000 new adverts each day and an impressive 13.7 million visitors every month. Its the go-to place for everything from cars, jobs and flats to pets, furniture and tutors as well as much more besides.
Gumtree is ranked 209 out of 1110 in Auctions and Marketplaces category
UK, Australia
Companies Similar to Gumtree
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.